Mountain motel with free parking, near Great Smoky Mountains National Park This smoke-free motel features a seasonal outdoor pool, a meeting room, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and barbecue grills are onsite. Townsend Gateway Inn offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the motel include a seasonal outdoor pool.
Children under 16 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities
Air Conditioner
Parking
Pool
TV
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Guest Services
Entertainment
Eco Friendly
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 4:00 pm; check-in end time: anytime early check-in subject to availability minimum check-in age: 21
Check-out
A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are available for usd 15 per stay. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 15.00 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) rollaway bed fee: usd 15 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 45 lbs per pet) pets allowed for an extra charge of usd 15.00 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve rollaway/extra beds onsite parties or group events are strictly prohibited please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this hotel will place an authorization for the total amount of the booking plus usd 20 for incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. it may take up to 14 days after check-out for this amount to be reimbursed by the bank. this property accepts credit cards and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products
Reviews
Lisa Rae
Jan 17, 2026 05:39:42 AM
Review Score:
8
Summary: The room was fantastic. Everything was so clean you could hear it squeak! For an older hotel I was very impressed. There was one issue that I wasn't satisfied with. When I booked this room online it was with a third party BUT, it was listed with NO PET FEE. This is one of the main reasons I booked. I wanted to save that money. Our little chi you would never even know she was there. There was nothing in any of the final paper work about it at all. It gave me the charges with tax and we were set. When we arrived and I was told there was a pet fee of $15 and with tax it was 17+ Needless to say I was not happy and the extra tax on it was a rip off. That pet fee should have been in with the bill as a whole not a separate charge. Maybe this is a TN thing? Anyway, I talked to this nice fellow and he had the manager on the line. Instead of honoring what was online (which is between he and the third party) he charged me the pet fee anyway. Sorry, that's not how you do business. We tried a new thing to save a little money. For what we paid we could have stayed at the resort up the road that we normally stayed at with more conveniences. Still, it was a one night stay and it served the purpose. Oh, one other great point. They give you a small gift bag with snacks. I thought that was awesome. I wasn't happy about the clock that was preset and went off at 6am though. They don't have a working ice machine either. You get it from a cooler in the office when they are there. 10am-6pm
See All Reviews
Reviews
Lisa Rae
Jan 17, 2026 05:39:42 AM
Review Score:
8
Summary: The room was fantastic. Everything was so clean you could hear it squeak! For an older hotel I was very impressed. There was one issue that I wasn't satisfied with. When I booked this room online it was with a third party BUT, it was listed with NO PET FEE. This is one of the main reasons I booked. I wanted to save that money. Our little chi you would never even know she was there. There was nothing in any of the final paper work about it at all. It gave me the charges with tax and we were set. When we arrived and I was told there was a pet fee of $15 and with tax it was 17+ Needless to say I was not happy and the extra tax on it was a rip off. That pet fee should have been in with the bill as a whole not a separate charge. Maybe this is a TN thing? Anyway, I talked to this nice fellow and he had the manager on the line. Instead of honoring what was online (which is between he and the third party) he charged me the pet fee anyway. Sorry, that's not how you do business. We tried a new thing to save a little money. For what we paid we could have stayed at the resort up the road that we normally stayed at with more conveniences. Still, it was a one night stay and it served the purpose. Oh, one other great point. They give you a small gift bag with snacks. I thought that was awesome. I wasn't happy about the clock that was preset and went off at 6am though. They don't have a working ice machine either. You get it from a cooler in the office when they are there. 10am-6pm
Lisa
Dec 30, 2025 12:51:21 AM
Review Score:
6
Summary: The staff was very nice. The toilet would not fill up with water after flushing. We filled it the whole trip. Other than that is was ok.
Allen
Dec 12, 2025 09:34:44 PM
Review Score:
10
Summary: The staff was great. The rooms were clean. This is an older motel but it’s maintained really well. Although we didn’t bring a pet, the have 3 or 4 pet friendly rooms. The motel is really close to the entrance of the park and the are several places to eat near by. Also the rates are quite reasonable. We will definitely stay there again.
Lynn
Nov 3, 2025 03:05:00 AM
Review Score:
10
Summary: Room was clean and bed was comfortable.
MARK
Oct 30, 2025 05:28:37 AM
Review Score:
10
Summary: liked the outdoor fire pit
Keith
Oct 28, 2025 06:43:24 AM
Review Score:
10
Summary: Very Clean and Friendly Staff
Janice
Oct 16, 2025 11:46:44 PM
Review Score:
6
Summary: Okay
George
Oct 14, 2025 02:56:16 AM
Review Score:
10
Summary: Wonderful property, clean, and comfortable.
Robyn
Oct 13, 2025 07:26:04 AM
Review Score:
10
Summary: We had a lovely time. This motel is conveniently located. It was clean and we enjoyed our stay.
Kelley
Oct 6, 2025 12:17:17 AM
Review Score:
10
Summary: I would stay here again.
It’s difficult to find where to turn in the dark. A lighted sign would be helpful.