Townsend Gateway Inn | Hotel in Townsend

9.4 (1001 Reviews) |  1 Bathroom
Townsend Hotel | Townsend Gateway Inn

Hotel in Townsend

Mountain motel with free parking, near Great Smoky Mountains National Park
This smoke-free motel features a seasonal outdoor pool, a meeting room, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and barbecue grills are onsite.
Townsend Gateway Inn offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.


Recreational amenities at the motel include a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Guest Services
Entertainment
Eco Friendly
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: anytime early check-in subject to availability minimum check-in age: 21
Check-out
A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are available for usd 15 per stay. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 15.00 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) rollaway bed fee: usd 15 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 45 lbs per pet) pets allowed for an extra charge of usd 15.00 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve rollaway/extra beds onsite parties or group events are strictly prohibited please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this hotel will place an authorization for the total amount of the booking plus usd 20 for incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. it may take up to 14 days after check-out for this amount to be reimbursed by the bank. this property accepts credit cards and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Lisa Rae
Jan 17, 2026 05:39:42 AM
Review Score:   8
Summary: The room was fantastic. Everything was so clean you could hear it squeak! For an older hotel I was very impressed. There was one issue that I wasn't satisfied with. When I booked this room online it was with a third party BUT, it was listed with NO PET FEE. This is one of the main reasons I booked. I wanted to save that money. Our little chi you would never even know she was there. There was nothing in any of the final paper work about it at all. It gave me the charges with tax and we were set. When we arrived and I was told there was a pet fee of $15 and with tax it was 17+ Needless to say I was not happy and the extra tax on it was a rip off. That pet fee should have been in with the bill as a whole not a separate charge. Maybe this is a TN thing? Anyway, I talked to this nice fellow and he had the manager on the line. Instead of honoring what was online (which is between he and the third party) he charged me the pet fee anyway. Sorry, that's not how you do business. We tried a new thing to save a little money. For what we paid we could have stayed at the resort up the road that we normally stayed at with more conveniences. Still, it was a one night stay and it served the purpose. Oh, one other great point. They give you a small gift bag with snacks. I thought that was awesome. I wasn't happy about the clock that was preset and went off at 6am though. They don't have a working ice machine either. You get it from a cooler in the office when they are there. 10am-6pm
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